1. Overview
WebOrigin currently operates on a manual UPI payment model. This policy governs when refunds are eligible, how to request them, and the timelines involved. Please read this carefully before making a payment.
2. Refund Eligibility
| Scenario | Refund Eligible? |
|---|---|
| Service not activated within 7 business days of payment | ✅ Full refund |
| Technical failure on WebOrigin's side preventing service | ✅ Pro-rated refund |
| Change of mind within 7 days of first activation | 🟡 Case-by-case — contact us |
| Cancel subscription mid-month | ❌ No refund for partial month |
| Plan downgrade | ❌ No refund for difference |
| Bulk messaging — sent campaigns | ❌ No refund for sent messages |
| WhatsApp API ban by Meta (Meta's decision) | ❌ No refund — Meta's decision |
Refund eligibility is at WebOrigin's sole discretion. We evaluate each case individually and aim to be fair to all parties.
3. How to Request a Refund
- Email contact.weborigin@gmail.com within 7 business days of payment
- Subject:
Refund Request — [Your Organization Name] - Include: Transaction UTR, amount, and reason for refund request
- We review your request within 5 business days
- Approved refunds are processed within 7–10 business days
4. Important Notes
- Refunds for UPI payments are returned to the original UPI source only
- WebOrigin does not issue cash refunds
- Setup assistance fees (if any) are non-refundable
- If you have an outstanding dispute, refund processing may be paused until the dispute is resolved
Contact for Refund Requests: contact.weborigin@gmail.com · WebOrigin · MSME: UDYAM-DL-02-0118375
Refund requests are reviewed within 5 business days.